Warranties & Policies
This policy relates to Bionic Products Pty Ltd ABN: 79 002 850 035 and Bionic Air Pty Ltd ABN: 22 164 627 963. For this purpose we will call all entities by the name ‘Elanra’.
We can be reached via email at firstname.lastname@example.org or you can reach Elanra Customer Support Services by telephone at +61 7 5593 1122.
Elanra does not knowingly collect Personal Information from users who are under 13 years of age.
Elanra will have access to your personal information provided by you as part of using Elanra Services such as the ailments you list on your Elanra web site, provide to the Elanra customer service persons, email to the Elanra staff or inform an Elanra staff member at an event. This information may be correct or not correct, but remains your opinion at that time. Elanra will give you the option to log into your account and change/alter/add to or delete the ailments you have provided at any one time. Elanra will use this information in dialogue with you and in ensuring we can assist with the Elanra settings correctly for you. Elanra may collect this information to form a view on the types of ailments our customers have. Nothing on your file will ever be disclosed to any third party without your acknowledgement.
We do not share this personal information with anyone for promotional purposes, nor do we utilize it for any purposes not expressly consented to by you. When you elect to refer friends to the website, we request their email address and name to facilitate the request and deliver a one time email. Your friend may contact us at email@example.com to request that we remove this information from our database.
We post user testimonials on our website from time to time. These testimonials may include names and other Personal Information and we acquire permission from our users prior to posting these on our website. We are also required to display those testimonials with certain information of the individual in order to comply with our TGA regulations. Elanra will never post any information on any user without their written acknowledgement and permission. Elanra is not responsible for the Personal Information users elect to post within their testimonials.
Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used will be recorded by us in order to enhance your experience of the Elanra services and to help us provide you the best possible service.
Contents of your User Account
We use the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze the trends, administer the website, track visitor’s movements and to improve our website. We link this automatically collected data to other information we collect about you.
Cookies and Other Tracking Technologies
We use temporary and permanent cookies to enhance your experience of our Elanra Services. Temporary cookies will be removed from your computer each time you close your browser. By selecting ‘keep me signed-in’ option in Elanra Services, a permanent cookie will be stored in your computer and you will not be required to sign-in by providing complete login information each time you return to our website. If you have turned cookies off, you may not be able to use registered areas of the website. We tie cookie information to your email address when you elect to remain logged in so as to maintain and recall your preferences within the website.
Technologies such as: cookies, beacons, tags and scripts are used by Elanra partners [such as reseller partners], affiliates, or service providers [such as analytics service providers]. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Behavioral Targeting/ Re-Targeting
We partner with third parties to manage our advertisements on other sites. Our third party partners may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based advertisements, you may opt-out by emailing your wishes to firstname.lastname@example.org. However, you may continue to receive generic advertisements on other websites that display advertisements.
Links from our website
You can log in to our site using federated authentication providers such as Facebook Connect. These services will authenticate your identity and provide you the option to share certain Personal Information with us such as your name and email address to pre-populate our sign up form.
With whom we share Information
Please be aware that laws in various jurisdictions in which we operate may obligate us to disclose user information and the contents of your user account to the local law enforcement authorities under a legal process or an enforceable government request. In addition, we may also disclose Personal Information and contents of your user account to law enforcement authorities if such disclosure is determined to be necessary by Elanra in our sole and absolute discretion for protecting the safety of our users, employees, or the general public.
If Elanra is involved in a merger, acquisition, or sale of all or a portion of its business or assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
How secure is your Information
We adopt industry appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, username, password, transaction information and data stored in your user account. Access to your name and email address is restricted to our employees who need to know such information in connection with providing Elanra services to you and are bound by confidentiality obligations.
Your Choice in Information Use
Accessing, Updating and Removing Personal Information
Such changes may take up to 48 hours to take effect. We respond to all enquiries within 3 days, and action all requests that are not urgent inside 30 days.
Investigation of Illegal Activity
Notification of Changes
Blogs and Forums
We provide the capacity for users to post information in blogs and forums for sharing information in a public space on the website. This information is publicly available to all users of these forums and visitors to our website. We require registration to publish information, but given the public nature of both platforms, any Personal Information disclosed within these forums may be used to contact users with unsolicited messages. We encourage users to be cautious in disclosure of Personal Information in public forums as Elanra is not responsible for the Personal Information users elect to disclose.
Phone: +61 75593 1122 ASDT